You have questions. We have answers.
Monday - Friday (9am – 9pm ET)
Saturday (9am – 5pm ET)
How do I place an order?
Placing an order is simple and secure. Just select the color, size and quantity of the item(s) you would like to purchase and then click the "Add to Bag" button. The Shopping Cart page will display the items in your cart and will allow you to change the quantity of each item you've selected or remove items. From the Shopping Cart page you can either proceed to checkout or continue shopping.
When you have finished shopping, click on the "View Bag" or "Checkout" icon at the top right area of the page to review your selections. When you are satisfied with your order, click the "Proceed to Checkout" icon to complete your purchase.
Items keep disappearing from my cart, what's going on?
You need to make sure that you have cookies enabled in your web browser.
What forms of payment do you accept?
We accept payment by Discover, Visa and MasterCard.
We will charge for the processed in-stock items, plus the entire amount of shipping and handling costs. Payment for any backordered items will be charged upon delivery. You will not be billed any additional shipping fees for backordered items.
Do you charge sales tax?
It depends on the state and/or city that you live in. When you enter your shipping information the sales tax, if applicable, will be calculated automatically.
How do I make changes to or cancel an existing order?
Please remember that in-stock items ordered before 2:00PM ET Monday – Friday (excluding holidays) will ship the same business day! If you need to cancel or change an order, please contact Customer Care as soon as possible with your requests. We use automated order processing and warehouse systems to provide you with the fastest service possible so we may not be able to cancel or modify your order before it is processed. Cancelling or changing an order usually involves return of merchandise or additional shipments. We apologize for any inconvenience. Please refer to our returns policy for additional information.
Do I have to create an account with you?
No you don't. During the checkout process you will have the opportunity to create an account with us. By creating an account you will be able track your current order easily and you will be able to quickly see what you have ordered in the past. With an account you can also be notified about new products and promotions as soon as they are available. But, rest assured, you can also check out as a guest without creating an account with us.
Do you store my credit card information?
No we don't. In fact your credit card information never passes through our servers. We use Authorize.net's CIM to securely tokenize all credit card information. We do not store your credit card, only a token referencing with a PCI complaint tokenizer. We do not have access to the card but will store the token on your account at your request.
What if an item is not in stock?
On occasion, demand for a product will exceed the quantity in stock. If this is the case, you will see a message about availability when you hit the Add to Bag button. In addition, if you order an item that is currently out of stock, we will notify you by email that the product is backordered and let you know when it is expected. We will usually give you the option of replacing the item with a different one (i.e., a different color)
If you have ordered multiple times, in-stock items will be shipped immediately via your requested shipping method so as not to delay your entire order. Backordered items will be shipped at our cost at no extra charge to you.
What if I didn't get an email confirming my shipping information?
Please check your email filters and/or blockers to ensure that Heartsoul is on the safe senders list in your address book. Feel free to contact Customer Care at firstname.lastname@example.org during business hours to get your shipping information.
How will my order be shipped?
We ship all orders via FedEx SmartPost Ground delivery service. This service utilizes both FedEx and the U.S. Postal Service for handling. In most circumstances, your package will be delivered via the U.S. Postal Service. All standard delivery packages can be tracked at https://www.fedex.com/tracking. All P.O. Box addresses are sent via FedEx SmartPost.
How much does shipping cost?
Prices below include the cost of shipping + handling + insurance
PRICE ECONOMY PREMIUM GROUND 3-DAY AIR 2 DAY AIR** NEXT DAY DELIVERY
Note, there is a $10 surcharge for deliveries to Alaska and Hawaii.
* Premium Ground Service is only available in the 48 contiguous United States. Not available in AK and HI.
** 2-Day Air is not available when shipping to a P.O. Box address. Your order will be delivered on the 2nd business day (business days are M-F excluding holidays) after the date of the order, if the order is received by 2:00pm ET, and depending on the availability of the product.
How are orders shipped to Alaska, Hawaii, U.S. territories, APO and FPO addresses?
Shipments to Alaska, Hawaii, U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands), APO and FPO addresses are delivered via USPS. Premium Ground Service and 2-day delivery are NOT available to Alaska, Hawaii, U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands), APO and FPO addresses.
Do you offer international shipping?
At this time we only offer shipping to the 50 U.S. states, Alaska, Hawaii, the District of Columbia, U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands), APO and FPO addresses only. In the future we will expand to offer shipping in Canada as well as other international locations. Please sign up to be on our mailing list so you will be the first to know when we expand our delivery options.
How long will it take for my order to arrive?
Most in-stock items ship in 1 business day. Depending on the shipping method selected, your order should arrive in 1 – 8 business days.
How can I track the status of my order?
You will receive a shipping confirmation email that includes a tracking or delivery confirmation number. To track an order after it has shipped, click on "Order Status" under "My Account" at the top of the right-hand corner of the navigation bar. Then enter your order number and email address or billing zip code. If you have any further questions or have not received your shipping confirmation email, please contact Customer Care.
What if part of my order is backordered?
If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method so as not to delay your entire order. Payment for any backordered items will be charged upon delivery. You will not be billed any additional shipping fees for backordered items.
What is your return policy?
If you're not completely satisfied with any merchandise you have ordered you may return it within 90 days of receipt for a full refund of the purchase price, no questions asked! Please contact us at email@example.com. All items must be in their original condition with their original packaging, instruction manuals, warranties and tags. Laundered garments and footwear showing visible wear are not returnable unless they are defective. If an item was ordered as a set, it must be returned as a set. Please allow 14 business days to process your return.
How do I exchange an item?
All items must be in their original condition with their original packaging and tags. Failure to return without tags will result in automatic rejection. Laundered garments and footwear showing visible wear are not returnable unless they are defective. Original shipping/processing charges are not refundable. We will, however, exchange item with no additional shipping/processing charges. Please contact Customer Care.
What if my item is defective?
On rare occasions, a product can have a defect that we did not detect or that becomes apparent during use. If a product you've purchased has a manufacturing defect, please contact Customer Care at firstname.lastname@example.org.
What's my size?
See the chart below to find your size. Heartsoul's fabric is designed to not shrink, so you don't need to worry about that. Feel free to contact Customer Care if you have any questions about the fit.
PROMOTIONS AND GIFT CARDS:
Do you offer gift cards/certificates?
At this time we are not offering gift cards/certificates, but you are welcome to purchase an item as a gift. Make sure you sign up for an account on our site so we can let you know as soon as we offer gift cards.
How do I use a promo or coupon code?
In the Checkout page, enter your promo or coupon code in the "Promo Code" box and click "Apply" to update your order subtotal.
Can I use multiple promo codes/coupons on my order?
You can only use one promo code/coupon per order. They cannot be combined or stacked.
Can promo codes/coupons be applied to sale items?
Promo codes/coupons are not applicable to sale items.
How do I reach Customer Care?
Our representatives are available to help you place an order, find the perfect outfit or tell you more about Heartsoul.
Monday - Friday (9am – 9pm ET), Saturday (9am – 5pm ET)
What if I want to share something with you?
We want to hear from you. Feel free to connect with us on social media or send us an email at email@example.com.
Monday-Friday 9am - 9pm ET,
Saturday 9am - 5pm ET
Monday - Friday (9am – 9pm ET)
Saturday (9am – 5pm ET)
Welcome to the heartsoul Website, brought to you by Strategic Partners, Inc. ("SPI"). Heartsoul, Cherokee, Dickies, HeartSoul, ScrubsMag.com and all other associated brands are divisions of SPI. SPI values its customers and respects their privacy. We collect customer information in an effort to improve our customers' shopping experience and to communicate with our customers about our products, services, contests and promotions. We recognize that we must maintain and use customer information responsibly.
If our information practices change in the future, we will let you know by either posting the policy changes on our website or by communicating directly with you.
What kind of information does Heartsoul collect?
• Information you give us.
- If you choose to create an account on the Website, review one of our products or enter any of our contests, giveaways or surveys, we may ask you to input certain information so that we can authenticate your account and provide you with necessary notifications. This information could include your name, email address and a password.
- When you place an order on the Website, we may ask you to input certain information for us to process your order including: your name, email address, billing address, shipping address, tele phone number, product selections, shopping preferences, credit card or other payment information and a password.
• Information we receive from other sources. We may receive information from you if you use any of the websites we operate or access the other services we provide (see below). We also work with third parties (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks and analytics providers) to fulfill your orders and may receive information about you from them.
How does Heartsoul use my information?
• Information you give us. We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
We ask that, unless specifically requested, you not send us and you not disclose any sensitive personal information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the website or otherwise to us.
• Information we collect about you. We will use pseudonymized and/or aggregated portions of your information:
- to administer the Website and for internal operations including data analysis, testing, research, statistical and survey purposes;
- to improve the Website to ensure that content is presented in the most effective manner for you and for your computer; and
- as part of our efforts to keep the Website safe and secure.
Does Heartsoul share my information with third parties?
We may share your information with business partners, suppliers and subcontractors for the performance of any contract we enter into with them or you.
Third-Party Web Beacons: We may use third-party web beacons to collect non-identifiable and/or pseudonymized data in order to help analyze where visitors go and what they do while visiting our website, and this non-identifiable data may be shared with third parties. We may also use non-identifiable and/or pseudonymized data about your visits to this and other websites in order to improve our products and services and provide advertisements about goods and services that may be of interest to you.
We require that all third parties with whom we share identifiable data treat your personal information as fully confidential and fully comply with all applicable privacy laws and regulations including, but not limited to, the EU General Data Protection Regulation, UK Data Protection Act and similar consumer legislation from time to time in place.
We may disclose your personal information to third parties:
- If we are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
- If substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers may be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of website use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of us, our customers, or others.
Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.
We also use pixel tags to collect non-identifiable and/or pseudonymized information about how you view the Website. A pixel tag is an invisible tag placed on a website, not on your device, for tracking activity on that website. When you access those pages of the Website, pixel tags generate a notice of that visit. Pixel tags usually work in conjunction with cookies.
Our websites and shopping carts (including credit card information) are secured using Secure Socket Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.
Your Data Processing Rights
We take reasonable steps to help ensure that the personal information we collect from you is accurate, complete and current. You may request access to your personal information and request that erroneous or inaccurate personal information be updated. You may also request that your personal information and account be deleted. You may invoke these rights by contacting us via email at firstname.lastname@example.org or telephoning us at 818-671-2100. We will respond promptly to your requests in accordance with applicable law. For your protection, we will only implement requests with respect to the personal information associated with the e-mail address that you use to send us your request and we may need to verify your identity before implementing your request. We may decline to process requests that jeopardize the privacy of others, that are extremely impractical, or that would cause us to take any action not permissible under applicable laws. Additionally, as permitted by applicable laws, we may need to retain certain personal information for a longer period for record-keeping purposes, such as retaining records relating to your purchases for warranty or accounting purposes.
How do I remove my information from email, phone and postal mailing lists?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us or our affiliated brands, please let us know at any time by either email or postal mail, or by using the "opt-out" link provided at the bottom of each promotional email. If you contact us by email or postal mail, please be sure to include your email address and full name.
In addition, if you ask us to remove your name and address from our email or postal mailing list, we will need to maintain your name in a "do not contact" file to ensure that we can honor your request.
What about links to other websites and services?
The Website may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies before visiting the websites. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors.
Jurisdiction and Cross-Border Data Transfer
The Website is controlled and operated from the United States and is not intended to subject SPI to the laws or jurisdiction of any state, country or territory other than the United States. Your personal information may be stored and processed in any country where we have offices or in which our third-party service providers reside.
Your California Privacy Rights
If you are a resident of California, you have the right under the California "Shine the Light" law (Cal. Civil Code § 1798.83) to request, by regular or electronic mail, a list of the categories of personal information that were shared by SPI with third parties for direct marketing purposes during the immediately preceding calendar year, the names and addresses of those third parties, and if the nature of their business cannot reasonably be determined from their name, examples of the products and services marketed by them. However, as described above, except where necessary to fulfill an order from you for goods or services or as otherwise permitted by applicable law, SPI will not share your data with third parties unless you consent to such disclosure. Alternatively, you may opt out at any time from any information sharing to which you previously consented. For these reasons, SPI is not required to respond further to California customer inquiries under the California Shine the Light law.
Do Not Track
You have the ability to enable "Do Not TRack" in your browser seetings. Doing this sends a signal to websites, ad networks and plug-in providers about your browsing preferences. This Website does not currently respond to the Do Not Track browser signal.
From time to time, we would like to provide you with information about special offers that may be of interest to you. You may subscribe to receive these offers, without purchasing a product, by submitting your email address, phone number, or other relevant information through which you wish to be contacted, via the email newsletter signup or through any account that you may create on this Website.
Monday - Friday (9am – 9pm ET)
Saturday (9am – 5pm ET)
While we try to support most browsers, the Site may require users to keep their browsers and operating systems up-to-date. We are not responsible of the Site does not work on your browser and/or computer.
You are only eligible to use this Site if you are of legal age in your country or you have consent from your parent or guardian.
All content, graphics, code and software used on or incorporated into this Site, and the arrangement or integration of all such content, graphics, code and software, are subject to copyrights held by or licensed to Heartsoul and/or SPI, and all rights thereto are specifically reserved.
This Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability. We apologize for any inconvenience.
Copyright and Trademarks
Heartsoul as well as page headers, custom graphics, buttons, images and other content on this Site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by SPI. Other trademarks, product names and company names or logos used on this Site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this Site is strictly prohibited.
You may download, copy or share content, graphics, code and software from this Site for your personal use only. No right, title or interest in any downloaded content, graphics, code or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the content, graphics, code or software without permission.
The products displayed on the Site can be ordered and delivered only within the U.S.. Products displayed on the Site may be available in select retail stores in the U.S. and certain foreign markets. All prices displayed on HeartsoulScrubs.com are quoted in U.S. Dollars and are valid and effective only in the U.S.. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by us. All prices displayed are real-time pricing and are subject to change at our sole discretion.
Given the popularity of our products, and except where prohibited by law, we may limit the number available for purchase, so that as many clients as possible may enjoy our merchandise.
We have made every effort to display as accurately as possible the colors of our products that appear on this Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Your Postings to this Site
We may permit you to transmit or post comments, feedback, suggestions, ideas and information or content (collectively "Content"). If you transmit or post any Content, on or through this Site, you guarantee to us that you have legal rights to post the Content and it will not violate any law or the rights of any person. You further agree that Content posted or transmitted by you will not be and will not contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for any Content you post or transmit.
All Content is subject to the following terms: by posting Content you give us the royalty-free, irrevocable, perpetual, worldwide right to: allow other people to use the Content as described in these Terms; and to use, distribute, display and create derivative works from the Content, in any and all media, in any manner, in whole or in part, without any restriction or responsibilities to you; you understand that we are not responsible for the truth, completeness, objectivity or usefulness of any Content, nor do we endorse any Content; we do not verify the identity of people using our Site, and you assume the risk of believing any Content you read; we do not screen, monitor, edit or review Content; we do have the right to monitor or remove any Content at any time and without notice if we believe it will improve our Site; and we can also suspend or terminate use of this Site or the Services by anyone who does not follow these Terms.
We are and shall be under no obligation: to maintain any Content in confidence; to pay to user any compensation for any Content; or to respond to any Content.
Third Party Content and Third Party Sites
We may provide content of third parties ("Third Party Content") or links to Third Party Sites as a service to those interested in this information. We do not monitor, approve or have any control over any Third Party Content or the Third Party Sites and the inclusion of links to Third Party Content or Third Party Sites does not imply any association or relationship between us and such third party. We do not guarantee, endorse or adopt the accuracy or completeness of any Third Party Content or any Third Party Site. We are not responsible for updating or reviewing Third-party Content or Third Party Sites. You use Third Party Content and Third Party Sites at your own risk. Third Party Content, including comments from third party users submitted to us through the Services, do not necessarily reflect our views.
If you access the Site via your mobile phone (through an iPhone application, for example), we do not currently charge for this access. Please be aware that your carrier's normal rates and fees, such as text messaging fees or data charges, will still apply.
Disclosure of Your Identity
From time to time we may receive requests to disclose the identities of our users. We do not disclose the identities of our users unless we are legally required to do so.
If a governmental agency (for example, the Securities and Exchange Commission, law enforcement agencies, U.S. Attorneys' offices or similar governmental agencies) sends us a subpoena, we will comply with it. If we receive a subpoena by a third party that is not a governmental agency (for example, a subpoena in connection with civil litigation), we will contact the user whose identity has been requested using the contact information the user provided during the registration process. We will wait 10 days after notifying the user before complying with the subpoena, unless the subpoena requires us to disclose this information before then. If we cannot wait 10 days because of the deadline in the subpoena, we will let the user know the deadline included in the subpoena when we provide notice that we received it.
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our copyright agent the written information specified below. Please note that this procedure is exclusively for notifying us and our affiliates and its affiliates that your copyrighted material has been infringed.
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
A description of the copyrighted work that you claim has been infringed upon;
A description of where the material that you claim is infringing is located on the site;
Your address, telephone number, and e-mail address;
A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Attn: Legal Department
9800 De Soto Avenue
Chatsworth, California 91311
Fraud Protection Program
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
You understand that you are personally responsible for your use of this Site and the Services and you agree to indemnify and hold SPI and its affiliates and their officers, directors, employees and agents harmless from and against any loss, damage, liability, cost or expense of any kind (including attorneys' fees) that we may incur in connection with a third party claim or otherwise, in relation to your use of this Site or the Services, or your violation of either these Terms or the rights of any third party.
Disclaimer of Warranties
YOU UNDERSTAND THAT YOUR USE OF THIS SITE OR THE SERVICES (INCLUDING ANY DOWNLOAD FROM THIS SITE AND ANY LOSS OF DATA OR OTHER DAMAGE TO YOUR COMPUTER SYSTEM YOU EXPERIENCE FROM USING THIS SITE OR THE SERVICES) IS AT YOUR SOLE RISK. YOU UNDERSTAND THAT THIS SITE AND THE SERVICES AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT (INCLUDING THIRD PARTY INFORMATION, PRODUCTS AND CONTENT) ACCESSIBLE ON OR THROUGH THIS SITE, ARE PROVIDED ON AN "AS IS" "WHERE-IS" AND "WHEN AVAILABLE" BASIS, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU. YOU ACKNOWLEDGE THAT SPI MAKES NO REPRESENTATION OR WARRANTY THAT THIS SITE OR THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. YOU UNDERSTAND THAT SPI DOES NOT REPRESENT OR WARRANT THAT THE RESULTS OBTAINED FROM YOUR USE OF THE SERVICES WILL MEET YOUR EXPECTATIONS. NO WARRANTY OF ANY KIND, WHETHER ORAL OR WRITTEN, CAN MODIFY THE TERMS OF THE DISCLAIMER SET FORTH IN THIS PARAGRAPH.
TO THE FULLEST EXTENT PERMITTED BY LAW, SPI DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS OF ANY KIND (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS) AS TO THE SERVICES AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT (INCLUDING THIRD PARTY INFORMATION, PRODUCTS AND CONTENT) INCLUDED IN OR ACCESSIBLE FROM THIS SITE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SPI OR ITS AFFILIATES BE LIABLE TO YOU (OR ANY THIRD PARTY MAKING CLAIMS THROUGH YOU) FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOSS OF USE, PROFITS, DATA OR OTHER INTANGIBLES, OR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, UNAUTHORIZED ACCESS TO AND TAMPERING WITH YOUR PERSONAL INFORMATION OR TRANSMISSIONS, ARISING OUT OF OR RELATED TO THE USE, INABILITY TO USE, UNAUTHORIZED USE, PERFORMANCE OR NON-PERFORMANCE OF THIS SITE OR THE SERVICES, EVEN IF SPI HAS BEEN ADVISED PREVIOUSLY OF THE POSSIBILITY OF SUCH DAMAGES AND WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW OR OTHERWISE.
Access Restrictions; Termination
We can terminate your access to this Site or the Services at any time, without cause and without notice to you. We can also change these Terms at any time, without notice to you, and your continued use of the Services after any change we make will mean that you have agreed with the changes. IN THE EVENT THAT YOU DO NOT AGREE TO ANY CHANGE, YOU ARE NOT AUTHORIZED TO ACCESS THIS SITE OR USE THE SERVICES IN ANY MANNER FOR ANY PURPOSE. Upon any termination of these Terms you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials.
These Terms are the entire agreement between you and SPI. They supersede any and all prior or contemporaneous agreements between you and SPI relating to your use of this Site or the Services. If any part of these Terms is determined to be invalid or unenforceable, it will not impact any other provision of these Terms, all of which will remain in full force and effect. These Terms are governed by, and will be interpreted in accordance with, the laws of the State of California, without regard to any choice of law provisions. You agree that, with the exception of injunctive relief sought by SPI for any violation of SPI proprietary or other rights, any and all disputes relating to these Terms, your use of this Site or the Services shall be resolved by arbitration in accordance with the then-current rules of JAMS/Endispute, Inc. ("JAMS") before an independent arbitrator designated by the JAMS. The location of arbitration shall be Los Angeles, California, USA. You may direct any questions concerning these Terms to:
Attention: Legal Department
9800 De Soto Avenue
Chatsworth, California 91311
Monday - Friday (9am – 9pm ET)
Saturday (9am – 5pm ET)
California Transparency in Supply Chains Act of 2010 Disclosures*
At Strategic Partners, Inc. (SPI), we are committed to maintaining a standard of excellence in every aspect of our supply chain. We continually strive to achieve the goal of ensuring that the working conditions of SPI's supply chain are safe, that workers are treated with respect and dignity, and that manufacturing processes are environmentally responsible. SPI's suppliers must commit in all their activities to operate in full compliance with the local laws and regulations in the countries in which they operate.
Prior to partnering with any new suppliers, and annually thereafter, we require suppliers to sign our Code of Conduct for Suppliers certifying that they do not engage in human trafficking and/or forced labor. Our process is managed by our own risk-management.
Each year we conduct announced and unannounced audits of each supplier to determine if they are complying with our company standards aimed at ensuring human trafficking and/or forced labor is not tainting our products. Since we began auditing our suppliers, we have found all of them to be in compliance with our standards. Our risk-management team or 3rd party audit firms conduct the audits. Audits consist of reviewing time cards, going on an extensive facility tour and conducting individual interviews with employees.
As a condition of doing business with SPI all suppliers must sign SPI's Code of Conduct for Suppliers and answer specific questions certifying that: (1) No employee is less than the legal minimum working age, but in no event is less than 15 years of age; (2) That all workers are there voluntarily; (3) That all employees are free to leave once their shift ends; (4) That the lowest hourly wage is at least the minimum required by government standards; (5) That no employee works more hours in a given week than the legal maximum; and (6) That employees are given adequate time for meals during each shift. Each supplier must sign SPI's Code of Conduct for Suppliers annually and records are maintained at SPI's offices in Chatsworth, CA.
Non-compliance with our company standards regarding slavery and trafficking will result in termination of a business relationship with an employee or contractor.
Although at this time SPI does not provide employees or contractors with formal training on human trafficking and slavery, it has devoted resources to providing supply chain oversight by hiring a Director of Social Compliance and empowering its EVP of Sourcing and Procurement to take all necessary steps with SPI's suppliers.
* The above disclosures only apply to the apparel products SPI designs, manufactures and distributes. SPI does not have policies or procedures in place for the other products it manufactures and/or purchases from vendors for the purpose of distributing such products (e.g., footwear, legwear, accessories and gift-with-purchase items (GWP)). This page will be updated when such policies and procedures have been finalized.
CTSCA Disclosure – 12/8/16